Frequently Asked Questions:

 

How do I use the online bookstore?

Click on this link to bring up a printable copy of the instructions.

What is the delivery time?

When you place an order, shipping and delivery dates will be estimated based on the availability of your items. Delivery dates will be estimated at 4 to 14 business days. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail. Please remember that there may be delays due to weather or holidays.

How is the shipping calculated?

Shipping costs are based on a flat rate of $9.00 plus $1.00 for each book.

Ex: If you order 3 books, then the total shipping would be $12.00

Why are there new book prices in my shopping cart when I requested used?

All totals are calculated using new prices, as we cannot guarantee the availability of used books.  The shopping cart will always show the maximum amount (new book prices) that you will be charged, only after the order has been shipped will used book prices be applied to your total.

 

How do I use my Financial Aid?

On the Payment Options page, select Financial Aid and insert your 7-digit student number without the K or M in the account number box. Then, check the Verification box that authorizes the use of your Financial Aid funds.  If your Financial Aid funds are not available, the bookstore will contact you before shipping your order.

 

What if my books are more than the amount of Financial Aid I have been awarded?

The bookstore will contact you on how to further process your order.

 

When will this sale be posted to my credit card account?

This should show on your account within three days.

 

What happens if my instructor changes or adds books?

If an instructor changes the books for your class before the books have been shipped, we will follow the “Order Update Action” you selected under Order Preferences when placing the order. If the books have been shipped, please refer to the Refund Policy.

 

What happens if my course is cancelled by the college or I decide to drop the course?

Please see the Refund Policy.   

 

Can I pick-up my online order at the bookstore?

Not at this time.

If you need further assistance please contact the KCC Bookstore at 269-965-4128.