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Frequently Asked Questions:

 

How do I use the online bookstore?
Click on this link to bring up a printable copy of the instructions. 

 
Do I need to create a KCC Bookstore account before ordering?
If this is your first time ordering from the KCC Bookstore, click "Register Here" during checkout. New customers must setup an account before purchasing online.


What is the delivery time?
Once your order is processed, delivery times will be estimated at 1 to 5 business days within the contiguous US.  Please remember that there may be delays due to weather or holidays. Most orders are processed within 48 business hours (weekends and holidays excluded).  Due to the large volume of orders, please allow an additional 7-10 working days for all orders placed during the start of each semester. Orders received on Saturday, Sunday and all holidays will be processed on the next business day. You will receive an email confirmation when your order has been shipped. 

All shipments will be sent via FedEx Home Delivery which has service days from Tuesday - Saturday between 9 a.m. and 8 p.m.

How is the shipping calculated?
Shipping costs are based on a flat rate of $15.00 plus $1.00 for each book.
Ex: If you order 3 books, then the total shipping would be $18.00

I selected USED as my "NEW/USED Preference", but my total cost is for all NEW books. Did I do something wrong?
The total cost is ALWAYS based on new books, no matter your preference. This is because our new and used textbook selection is limited and always changing. The new textbook price is the most you will have to pay.
 

How do I use my Financial Aid?
On the Payment Options page, select Financial Aid and insert your 7-digit student number without the K in the account number box. Then, check the Verification box that authorizes the use of your Financial Aid funds.  If your Financial Aid funds are not available, the bookstore will contact you before processing your order.

What if my books are more than the amount of Financial Aid I have been awarded?
The bookstore will contact you on how to further process your order.

When will this sale be posted to my credit card account?
This should show on your account within three days.

What happens if my instructor changes or adds books?
If an instructor changes the books for your class before the books have been shipped, we will follow the “Order Update Action” you selected under Order Preferences when placing the order. If the books have been shipped, please refer to the Refund Policy.

What happens if my course is cancelled by the college or I decide to drop the course?
Please see the Refund Policy.   

Can I pick-up my online order at the bookstore?
Yes. During checkout, when it will asks you, "how would you like to receive your order?", choose Pickup Order. You will receive an email notifying that the order is being processed and will be ready to be picked up within 24 hours. When you come to pickup your order, ask a bookstore employee to get the item(s) for you.


If you need further assistance please contact the KCC Bookstore at 269-965-4128.

  WE DO NOT SHIP OUTSIDE THE CONTINENTAL UNITED STATES 
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