Frequently Asked Questions:
A. If this is your first time ordering from the KCC Bookstore, click "Register Here" during checkout. New customers must setup an account before purchasing online.
A. Once your order is processed, delivery times will be estimated at 1 to 5 business days within the contiguous US. Please remember that there may be delays due to weather or holidays. Most orders are processed within 48 business hours (weekends and holidays excluded). Due to the large volume of orders, please allow an additional 7-10 working days for all orders placed during the start of each semester. Orders received on Saturday, Sunday and all holidays will be processed on the next business day. You will receive an email confirmation when your order has been shipped.
All shipments will be sent via FedEx Home Delivery which has service days from Tuesday - Saturday between 9 a.m. and 8 p.m.
A. Shipping costs are based on a flat rate of $15.00 plus $1.00 for each book.
Ex: If you order 3 books, then the total shipping would be $18.00
A. The total cost is ALWAYS based on new books, no matter your preference. This is because our new and used textbook selection is limited and always changing. The new textbook price is the most you will have to pay.
A. On the Payment Options page, select Financial Aid and insert your 7-digit student number without the K in the account number box. Then, check the Verification box that authorizes the use of your Financial Aid funds. If your Financial Aid funds are not available, the bookstore will contact you before processing your order.
A. The bookstore will contact you on how to further process your order.
A. This should show on your account within three days.
A. If an instructor changes the books for your class before the books have been shipped, we will follow the “Order Update Action” you selected under Order Preferences when placing the order. If the books have been shipped, please refer to the Refund Policy.
A. Please see the Refund Policy.
A. Yes. During checkout, when it will asks you, "how would you like to receive your order?", choose Pickup Order. You will receive an email notifying that the order is being processed and will be ready to be picked up within 24 hours. When you come to pickup your order, ask a bookstore employee to get the item(s) for you.
If you need further assistance please contact the KCC Bookstore at 269-965-4128.